Our Refund Policy
Our independent utility billing advocates provide clear, direct support. If we cannot assist with your account inquiry, we make requesting a refund straightforward.
Eligibility criteria
When refunds apply
When fees stand
You are eligible for a full refund if our advocates are unable to provide guidance on your utility statement, or if we cannot connect you with the appropriate payment resolution channels.
Fees are non-refundable once direct phone consultation has been completed and actionable steps, payment information, or billing clarifications have been successfully delivered to you.
Processing timeline
How to request
Approved refund requests are processed within five business days. The credit will be applied automatically to your original credit card or payment method.
To request a refund, contact our support line directly. Please have your transaction details ready so our team can resolve your inquiry promptly.
Need immediate help?
If you have questions about a charge or need help navigating your utility bill, our independent advocates are ready to assist you by phone.