Terms & Conditions
Please read these terms carefully before using our independent utility billing advocacy and telephone support services. By accessing our services, you agree to these clear boundaries.
Our Agreement
These terms govern your use of our phone-based assistance. By calling our support line or utilizing our advisory services, you fully accept these terms, conditions, and operational disclaimers.
Independent Status
Pay Your Utilities is a private, independent third-party advocate. We are not affiliated with, endorsed by, or operated by any utility company, government agency, or official program.
Scope of Service
We provide guided telephone assistance, bill translation, and account navigation support. We do not deliver electricity, gas, water, or municipal services, nor do we directly collect utility payments.
Fees and Payments
Users are responsible for any service fees associated with our guided support. All billing transactions for our advisory services are handled securely and are subject to our refund policy.
User Responsibilities
You agree to provide accurate billing statement information during our phone consultation. You remain solely responsible for maintaining your utility accounts and meeting all official payment deadlines.
Limitation of Liability
We strive for absolute accuracy but cannot guarantee specific outcomes with your utility provider. Our liability is strictly limited to the amount paid for our advisory support services.